Returns Policy

ALL ORDERS ARE PICKED UP FROM CLUB9. YOU WILL RECEIVE AN EMAIL TO ADVISE WHEN YOUR ORDER IS AVAILABLE FOR COLLECTION.

Payment Options

All orders must be paid via Credit Card during the checkout process. Your payment is safe and secure and processed by Stripe. A credit card handling fee will apply to all orders and is calculated at checkout.

Team Registrations

All Team Registrations are only available for refund if you email Diamond League and request to withdraw your team, before the closing of registration for the upcoming Season.

Accessories

WHAT can be returned?
Cues can be returned un-chalked. All products except bulky goods such as pool tables and furniture items may be retuned.

WHEN do items need to be returned by?
5 Days from purchase date.

WHERE do items need to be returned to?
CueWorld Pty Ltd.
P.O. BOX 159
Hallidays Point NSW 2430

SHIPPING for returns?
Customer pays for shipping the return.

CREDIT for returns?
A store credit will be applied to your account for future purchases. 

Packing materials?
Items need to be in original packaging for returns.

Jerseys

These terms and conditions govern all agreements made between Diamond League and its clients. Diamond League commits to executing the customers requests in accordance with the specifications provided in writing by the customer.

Unless an alternative arrangement has been established, payment for the goods or products ordered must be completed at the time of placing the order online.

The transfer of ownership of the goods supplied by Diamond League to the customer will not occur until full payment has been received. Full payment is defined as the receipt of cleared funds for the total amount of the order pertaining to the supplied goods.

Non-Customised Clothing Exchanges
We are pleased to offer exchanges for non-customised clothing items that remain unused, unworn, unlaundered, and retain their original tags. Exchanges must be requested within 7 days of the purchase date.

Customised Clothing Exchanges
Please note that we do not accept returns or exchanges for customised clothing items.

Returns for Defective Products
If you receive a product that is defective, you can return it within seven days from the date of purchase. You have the option to receive either a full refund or store credit for your return. To facilitate the return process, please send us photos and proof of purchase of the defective product. Diamond League will cover the shipping costs associated with the return.

Refund Policy
Refunds will be issued using the same payment method employed in the initial transaction. For orders made via credit card, the refund will be applied directly to that card. Please allow up to 14 business days for processing, commencing from the moment we receive the returned items.

Large Order Refunds
Refunds will be processed using the same payment method as the initial transaction. For credit card purchases, the refund will be credited back to the original card used. Please allow up to 30-60 business days for the refund to be issued after we receive the returned items.

What qualifies as a large order?
An order of $1,000 or more is considered a large order.

Custom Design Terms and Conditions
Diamond League retains full ownership of all designs it creates. When a client pays a design fee for a unique custom design, they are granted a perpetual, royalty-free licence to reproduce that specific design. This licence permits unlimited reprinting without any additional costs from Diamond League. However, it is crucial to understand that while the client has the right to use and reproduce the design, the intellectual property rights and ultimate ownership remain exclusively with Diamond League.

Any graphical assets provided by the client, such as logos, artwork, or slogans, are recognised as the client’s sole property. The client assumes full responsibility for ensuring that all necessary copyrights and trademarks for these provided assets are in order and fully compliant with relevant intellectual property laws.